How to Find Help

IF YOU ARE IN A DOMESTIC VIOLENCE SITUATION:

We are dedicated to promoting the safety and success of domestic violence survivors.

  • For Shelter: Call CONTACS at 602-263-8900 or 800-799-7739. CONTACS, a 7 day, 24-hour English/ Spanish bilingual hotline and connects people in crisis with domestic violence shelters throughout Maricopa County. The caller can be directly connected with UMOM Domestic Violence Shelter upon request.
  • For Information About Domestic Violence: The Arizona Coalition Against Domestic Violence website @ http://www.azcadv.org/ includes information about how to know if you’re in an abusive relationship, safety planning, how to help a domestic violence victim, available resources and more.

IF YOU ARE CURRENTLY IN HOUSING AND ARE SEEKING FINANCIAL ASSISTANCE:

Unfortunately, UMOM is unable to provide cash assistance. Please contact Community Information & Referral by dialing 211 for this type of assistance. For families with income seeking affordable housing, please access our website for more details at http://www.umom.org/learn-more/programs-services/next-step-housing/.

IF YOU NEED IMMEDIATE OVERNIGHT SHELTER:

UMOM operates an overnight shelter for women and families, in conjunction with the City of Phoenix. To access shelter:

  • Call Community Information & Referral at 211 or Watkins Shelter directly at 602-252-3650 to determine available space. If space is available, you will be given pick up location and times.
IF YOU ARE A VETERAN IN  NEED OF SHELTER AND/OR HOUSING:
Call 1-877-4AID-VET (1-877-424-3838) now to access the national helpline for veterans in need.   You can also visit: http://va.gov/HOMELESS/for_homeless_veterans.asp.
UMOM does offer programs specifically for homeless veterans and their families.  To learn more about those programs, eligibility criteria and intake, click here.

FOR OTHER LONGER-TERM SHELTER AND HOUSING NEEDS:

UMOM offers a number of shelter and housing assistance programs. The shelter programs are detailed below. Regardless of needs, the first place to start in our programs is to call 602-296-6879. You will be asked to leave your contact information and we will return your call, in the order it was received. At that point we will be able to better assess needs and determine the best way that we can help.

To qualify for our Emergency Program, a parent or legal guardian must enter with at least one minor under the age of 18, with proof of custody or guardianship, OR an adult can be pregnant in their 3rd trimester. Please note there is an extensive waiting list for this program. Other criteria that must be met are:

  • The family must be homeless and fall at or below the 250% Income Poverty Guideline
  • The family must agree to abide by our rules
  • The family must be able to participate in a full time activity during their stay here (employment, school, intensive outpatient treatment)

Call us at 602-296-6879 to provide your information so we can contact you to complete a phone screening and schedule a Housing Barriers Assessment. Once qualifications are met and a family agrees to our program rules, they are then scheduled to attend an Orientation. Following orientation, families are placed on our waiting list which may be as long as a few weeks.

Each family lives in one room (with beds and a bathroom), about the size of a single hotel room. We do have a few larger rooms for larger families. Residents are required to meet with their case manager weekly. We provide meals at no cost in the Emergency program as no cooking is allowed in the rooms. We provide other resources including crisis counselors, a licensed child care facility, housing case managers, Education and Employment specialists, etc.

To qualify for our Transitional Program, a parent or guardian must enter with at least one minor under the age of 18, or a pregnant woman in her 3rd trimester. Other criteria that must be met are:

  • The family must be residing in an emergency shelter and have been stable for at least 30 days
  • Full time continuous employment or schooling, or a full time treatment program for at least 30 days
  • Applicants must be citizens or legal residents, or in process of application for legal residency
  • The family must be able to pay the first month’s program fee (based on family size and income)
  • Applicants must produce a negative drug test result at time of application
  • Family must agree to abide by program rules and guidelines

If you are confident that you meet our criteria, call our Transitional Case Manager at 602-275-4533 ext. 227.

We also have a number of Affordable Housing Programs and will assess how we can best help, at the orientation.

We hope this information is helpful. Should you have any questions, please call the appropriate number, listed above.